Volvo Trucks’ Remote Diagnostics connected vehicle platform is now providing proactive diagnostic and repair planning assistance to 25,000 trucks throughout the U.S. and Canada. Averitt Express of Cookesville, Tenn. recently took delivery of and put into service the 25,000th truck, a Volvo VNL 670.
Standard on all new Volvo-powered vehicles, Remote Diagnostics has demonstrated a marked improvement in repair accuracy and efficiency, reducing the average diagnostic time at a service location by up to 70 percent and lowering the average time of repair by more than 20 percent. In addition to providing proactive diagnostic and repair planning assistance, Remote Diagnostics helps improve parts availability and provides technicians at the repairing dealer with easy-to-read repair instructions before the truck arrives for service. Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s web-based service management tool.
Volvo will open a new building in the fall at its Greensboro, N.C. headquarters to accommodate expanding aftermarket and support capabilities. Roughly one-third of the 123,000-square-foot facility will serve as a dedicated Uptime Center housing Volvo Action Service (VAS), Volvo’s 24/7 support team. VAS agents receive alerts via Remote Diagnostics when monitored fault codes appear. They then work with the customer’s defined decision maker to establish a course of action.