Highlighting Mack’s focus on developing quality training programs to encourage better service for its customers, Mack Trucks Academy recently received Continuing Automotive Service Education (CASE) accreditation from the National Institute for Automotive Service Excellence (ASE). The accreditation acknowledges Mack’s focus on quality and offering customers superior after-purchase support and service. MackTrucksAcademywas evaluated against established industry standards to ensure that continuing education training meets best practices.
Training programs play an integral part in Mack’s customer support strategy and prepare dealer technicians and service personnel to support customers in each area of Mack’s Pedigree Uptime Protection service and support suite – service management, maintenance plans and vehicle diagnostics. Mack Trucks Academy provides extensive training for 14 different dealership job roles, including sales, parts, service and technician, as well as training for drivers. Courses are available through e-learning and instructor-led classes conducted at seven locations in theU.S.andCanada.
ASE is a non-profit organization established to improve the competence of automotive technicians through voluntary testing and certification. ASE established CASE Accreditation as a voluntary program after perceiving the need for ongoing training of experienced service technicians to keep up with increasingly complex technology.
Mack’s ongoing investment in technician training also includes a partnership with WyoTech, a premier technical school. WyoTech offers degree and diploma programs in the fields of automotive, diesel, collision/refinishing, motorcycle, marine and construction trades. WyoTech students enrolled in the Diesel Advanced Technology Education program receive specialized training on Mack engines, electronics, emissions, powertrain and chassis components. The program is designed to help students graduate as advanced apprentice technicians with a potential for an accelerated path to achieve Mack master technician status.